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Designed exclusively for customer service teams

Most social media tools are built for marketing, not customer service.

UniBox is designed to keep your support team perfectly in harmony, so you can deliver incredible support faster.

Collision Detection
See which teammates are responding in real-time.

Assign Conversations
Assign support requests to the
right person on your team.

Internal Notes
Communicate privately with your team
using internal notes.

See the whole picture on every support interaction

UniBox shows you everything you need to know about your customers right inside your inbox,
so your team can provide personalized responses and build strong relationships.

Know who you're talking to.
Context-rich customer profiles show you who you're connecting with.

Easily spot influencers and VIPs.
Verified user badges and follower counts for every customer.

Quickly check past conversations.
See the past conversation history you've had with each customer.

Additional Features

Improved efficiency, increased engagement, highly customizable.

One Inbox

Have all your messaging channels bundled using one unified inbox for your company

Personal & Automated

We offer a wide range of automation features with smart chatbots to save you and your team time and resources.

Team Support

UniBox is built to work with teams. Get your whole company on-board in just a couple of minutes.

Conversation Management

Never lose a conversation again with UniBox’s advanced conversation management.


Know how your channels are performing and get detailed analytics about your messaging experience.

Make it Yours

Customize UniBox by integrating it with business applications you are already using, to make your organization's communications more efficient.